At our store, customer satisfaction is our priority. We offer a guaranteed Return and Exchange policy that applies to all products listed on our website, subject to the terms and conditions outlined below.
1. Eligibility for Returns & Exchanges
- Products can be returned or exchanged only if they are in their original condition and remain in their original packaging as received at the time of purchase.
- We are not responsible for any specific expectations regarding product use that are not explicitly mentioned on our official product description pages.
2. Timelines
- Request Approval: Once you submit a request, it will be reviewed and processed within 3 business days.
- Courier Collection: Following approval, our shipping representative will reach out to you within 3 to 5 business days to complete the return or exchange process.
3. Damaged or Defective Items
If you receive a product that is damaged, defective, or does not function as agreed, please contact us with the following details:
- Clear photos of the product.
- Your Order Number.
- Your City and full Address. We will arrange for a replacement product as soon as the claim is verified.
4. Full Refunds
A full refund will be issued if the product received is completely different from the description provided on our website's product page.
5. How to Submit a Request
To initiate a return or exchange, please use one of the following methods:
- WhatsApp: Send a message to the number provided on your shipping label (Waybill).
- Contact Us Page: Reach out to us directly through the "Contact Us" form on our website.